Refund Policy

At DigiEasy, we are committed to delivering high-impact, measurable digital marketing solutions and establishing long-term, results-backed client partnerships. This Refund Policy outlines how financial transactions, retainer fees, and service cancellations are handled across all our service lines.

1. Our Service Commitment

Digital marketing, Online Reputation Management (ORM), influencer UGC execution, and marketplace ad campaigns require substantial immediate commitments of specialized personnel, enterprise analytics software, media allocations, and creative strategy. The moment a client engagement commences, our team actively reserves hours, licenses, and dedicated strategists to guarantee rapid execution.

2. General Refund Policy

Due to the customized nature and immediate resource deployment inherent to professional digital services, retainer payments and service fees are strictly non-refundable once the campaign or contracted service period has commenced. Engaging our agency constitutes the purchase of dedicated hours, specialized knowledge, campaign execution, and proprietary tooling—all of which cannot be recovered after commencement.

3. Non-Refundable Service Categories

The following services are explicitly non-refundable under all ordinary circumstances:

• Search Engine Optimization (SEO): SEO is a cumulative, long-term technical and editorial discipline requiring in-depth audits, code optimization, backlink procurement, and content authoring. These deliverables are irreversible once performed.
• Performance PPC & Marketplace Ads: Direct ad spend is remitted straight to third-party ad networks (Google Ads, Meta Ads, Amazon Advertising, Flipkart Ads). These third-party costs cannot be refunded. Agency management and creative setup fees are also fully earned upon kickoff and non-refundable.
• Online Reputation Management (ORM): Crisis intervention, sentiment audits, review monitoring setup, and deletion/defense initiatives involve immediate technical hours and non-recoverable operational costs.
• Micro-Influencer Marketing & UGC: Creator discovery, briefing, sample logistics, creator compensation, and usage rights fees are disbursed directly to third-party influencers and cannot be recalled once executed.
• Website Design & Creative Development: Milestone deliverables, UI wireframes, code architecture, and custom integrations involve dedicated engineering hours that are non-refundable once delivered.

4. Cancellation of Recurring Services

Clients on monthly retainers may cancel their recurring engagements at any time by providing a **30-day written cancellation notice** via official email to support@digieasy.in. The client remains responsible for all fees and deliverables throughout the 30-day notice period. No prorated refunds will be issued for partial months or unused hours within an active cycle.

5. Exceptional Circumstances

In the rare event that DigiEasy fails to commence foundational work or initiate campaign setup within the timeline stipulated in the executed Statement of Work (SOW), a full or partial refund for that specific service component may be evaluated. Such situations are reviewed on an objective case-by-case basis by our management committee.

6. Billing Inquiries & Payment Disputes

If you identify an inadvertent billing discrepancy or double charge on your invoice, please notify our accounts team within 7 business days of the transaction. Verified accounting errors will be corrected immediately via credit note or direct reimbursement to your original payment method.

Contact Us

If you have any questions, clarifications, or concerns regarding this Refund Policy or your service scope, please contact us directly: